All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment.
A Return Authorization MUST be obtained prior to returning any eligible item.
The return shipping cost is at the customer’s expense. Upon receipt, all return items will be inspected to ensure that it is new and unused. Upon review and evaluation, a refund will be processed on qualifying items.
NO RETURNS OR EXCHANGES ON CUSTOM ORDERS.
NO RETURNS OR EXCHANGES ON ITEMS THAT HAVE BEEN WORN, WASHED OR USED.
NO EXCEPTIONS WILL BE MADE.
ALL WOOD BAT SALES ARE FINAL. CALL 888-810-BATS IF YOU FEEL YOU HAVE A VALID REASON FOR RETURN.
Returns on eligible items will not be accepted if any part of the above is not followed. This includes, but is not limited to, returns attempted past 30 days from shipment receipt, returns without the proper authorization forms and returns without a valid return authorization code.
NOTE: Please allow 10-14 additional business days for the credit/refund payment to post.
To submit a return/exchange request please click here.
Please contact customer service for additional information.
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